Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/8527
Τίτλος: Quality, Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprus
Συγγραφείς: Zopiatis, Anastasios 
Theocharous, Antonis L. 
Constanti, Panayiotis 
Tjiapouras, Lambros 
Major Field of Science: Social Sciences
Field Category: Economics and Business
Λέξεις-κλειδιά: Behavioral intention;Fitness centers;Quality;Satisfaction;Structural Equation Modeling (SEM)
Ημερομηνία Έκδοσης: 2-Ιαν-2017
Πηγή: Journal of quality assurance in hospitality & tourism, 2017, vol. 18, no. 1, pp. 1-24
Volume: 18
Issue: 1
Start page: 1
End page: 24
Περιοδικό: Journal of quality assurance in hospitality & tourism 
Περίληψη: In an era of fierce competition, financial hardship, and volatile customer expectations the hospitality industry is seeking out new revenue centers that can both enrich the customer experience, and contribute to financial success. Capturing the attention of the industry, fitness centers have become a fundamental component of the contemporary hospitality experience with numerous strategic, operational and tactical implications. Responding to the need for further empirical investigation, the study, by adopting a quantitative methodology, holistically investigates quality, satisfaction, and behavioral intention in fitness centers currently operating in upscale hospitality establishments in Cyprus. Findings suggest that satisfaction with the provision of fitness services in hotels is primarily associated with the dimensions of employee behavior and workout facilities. Moreover, workout facilities was the only quality dimension which was significantly associated with the respondents’ intention to renew their membership, whereas a strong relationship between satisfaction and future intention was substantiated.
URI: https://hdl.handle.net/20.500.14279/8527
ISSN: 15280098
DOI: 10.1080/1528008X.2015.1133366
Rights: © Taylor & Francis
Type: Article
Affiliation: Cyprus University of Technology 
University of Central Lancashire (Cyprus) 
Open University Cyprus 
Publication Type: Peer Reviewed
Εμφανίζεται στις συλλογές:Άρθρα/Articles

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