Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/8527
DC FieldValueLanguage
dc.contributor.authorZopiatis, Anastasios-
dc.contributor.authorTheocharous, Antonis L.-
dc.contributor.authorConstanti, Panayiotis-
dc.contributor.authorTjiapouras, Lambros-
dc.date.accessioned2016-05-25T06:19:49Z-
dc.date.available2016-05-25T06:19:49Z-
dc.date.issued2017-01-02-
dc.identifier.citationJournal of quality assurance in hospitality & tourism, 2017, vol. 18, no. 1, pp. 1-24en_US
dc.identifier.issn15280098-
dc.identifier.urihttps://hdl.handle.net/20.500.14279/8527-
dc.description.abstractIn an era of fierce competition, financial hardship, and volatile customer expectations the hospitality industry is seeking out new revenue centers that can both enrich the customer experience, and contribute to financial success. Capturing the attention of the industry, fitness centers have become a fundamental component of the contemporary hospitality experience with numerous strategic, operational and tactical implications. Responding to the need for further empirical investigation, the study, by adopting a quantitative methodology, holistically investigates quality, satisfaction, and behavioral intention in fitness centers currently operating in upscale hospitality establishments in Cyprus. Findings suggest that satisfaction with the provision of fitness services in hotels is primarily associated with the dimensions of employee behavior and workout facilities. Moreover, workout facilities was the only quality dimension which was significantly associated with the respondents’ intention to renew their membership, whereas a strong relationship between satisfaction and future intention was substantiated.en_US
dc.formatpdfen_US
dc.language.isoenen_US
dc.relation.ispartofJournal of quality assurance in hospitality & tourismen_US
dc.rights© Taylor & Francisen_US
dc.subjectBehavioral intentionen_US
dc.subjectFitness centersen_US
dc.subjectQualityen_US
dc.subjectSatisfactionen_US
dc.subjectStructural Equation Modeling (SEM)en_US
dc.titleQuality, Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprusen_US
dc.typeArticleen_US
dc.collaborationCyprus University of Technologyen_US
dc.collaborationUniversity of Central Lancashire (Cyprus)en_US
dc.collaborationOpen University Cyprusen_US
dc.subject.categoryEconomics and Businessen_US
dc.journalsOpen Accessen_US
dc.countryCyprusen_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.identifier.doi10.1080/1528008X.2015.1133366en_US
dc.dept.handle123456789/85en
dc.relation.issue1en_US
dc.relation.volume18en_US
cut.common.academicyear2016-2017en_US
dc.identifier.spage1en_US
dc.identifier.epage24en_US
item.fulltextNo Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_6501-
item.openairetypearticle-
item.grantfulltextnone-
item.languageiso639-1en-
item.cerifentitytypePublications-
crisitem.journal.journalissn1528-0098-
crisitem.journal.publisherTaylor & Francis-
crisitem.author.deptDepartment of Hospitality and Tourism Management-
crisitem.author.deptDepartment of Hospitality and Tourism Management-
crisitem.author.facultyFaculty of Tourism Management, Hospitality and Entrepreneurship-
crisitem.author.facultyFaculty of Tourism Management, Hospitality and Entrepreneurship-
crisitem.author.orcid0000-0002-5171-0200-
crisitem.author.orcid0000-0002-7269-9581-
crisitem.author.parentorgFaculty of Tourism Management, Hospitality and Entrepreneurship-
crisitem.author.parentorgFaculty of Tourism Management, Hospitality and Entrepreneurship-
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