Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.14279/8527
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Zopiatis, Anastasios | - |
dc.contributor.author | Theocharous, Antonis L. | - |
dc.contributor.author | Constanti, Panayiotis | - |
dc.contributor.author | Tjiapouras, Lambros | - |
dc.date.accessioned | 2016-05-25T06:19:49Z | - |
dc.date.available | 2016-05-25T06:19:49Z | - |
dc.date.issued | 2017-01-02 | - |
dc.identifier.citation | Journal of quality assurance in hospitality & tourism, 2017, vol. 18, no. 1, pp. 1-24 | en_US |
dc.identifier.issn | 15280098 | - |
dc.identifier.uri | https://hdl.handle.net/20.500.14279/8527 | - |
dc.description.abstract | In an era of fierce competition, financial hardship, and volatile customer expectations the hospitality industry is seeking out new revenue centers that can both enrich the customer experience, and contribute to financial success. Capturing the attention of the industry, fitness centers have become a fundamental component of the contemporary hospitality experience with numerous strategic, operational and tactical implications. Responding to the need for further empirical investigation, the study, by adopting a quantitative methodology, holistically investigates quality, satisfaction, and behavioral intention in fitness centers currently operating in upscale hospitality establishments in Cyprus. Findings suggest that satisfaction with the provision of fitness services in hotels is primarily associated with the dimensions of employee behavior and workout facilities. Moreover, workout facilities was the only quality dimension which was significantly associated with the respondents’ intention to renew their membership, whereas a strong relationship between satisfaction and future intention was substantiated. | en_US |
dc.format | en_US | |
dc.language.iso | en | en_US |
dc.relation.ispartof | Journal of quality assurance in hospitality & tourism | en_US |
dc.rights | © Taylor & Francis | en_US |
dc.subject | Behavioral intention | en_US |
dc.subject | Fitness centers | en_US |
dc.subject | Quality | en_US |
dc.subject | Satisfaction | en_US |
dc.subject | Structural Equation Modeling (SEM) | en_US |
dc.title | Quality, Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprus | en_US |
dc.type | Article | en_US |
dc.collaboration | Cyprus University of Technology | en_US |
dc.collaboration | University of Central Lancashire (Cyprus) | en_US |
dc.collaboration | Open University Cyprus | en_US |
dc.subject.category | Economics and Business | en_US |
dc.journals | Open Access | en_US |
dc.country | Cyprus | en_US |
dc.subject.field | Social Sciences | en_US |
dc.publication | Peer Reviewed | en_US |
dc.identifier.doi | 10.1080/1528008X.2015.1133366 | en_US |
dc.dept.handle | 123456789/85 | en |
dc.relation.issue | 1 | en_US |
dc.relation.volume | 18 | en_US |
cut.common.academicyear | 2016-2017 | en_US |
dc.identifier.spage | 1 | en_US |
dc.identifier.epage | 24 | en_US |
item.fulltext | No Fulltext | - |
item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
item.openairetype | article | - |
item.grantfulltext | none | - |
item.languageiso639-1 | en | - |
item.cerifentitytype | Publications | - |
crisitem.journal.journalissn | 1528-0098 | - |
crisitem.journal.publisher | Taylor & Francis | - |
crisitem.author.dept | Department of Hospitality and Tourism Management | - |
crisitem.author.dept | Department of Hospitality and Tourism Management | - |
crisitem.author.faculty | Faculty of Tourism Management, Hospitality and Entrepreneurship | - |
crisitem.author.faculty | Faculty of Tourism Management, Hospitality and Entrepreneurship | - |
crisitem.author.orcid | 0000-0002-5171-0200 | - |
crisitem.author.orcid | 0000-0002-7269-9581 | - |
crisitem.author.parentorg | Faculty of Tourism Management, Hospitality and Entrepreneurship | - |
crisitem.author.parentorg | Faculty of Tourism Management, Hospitality and Entrepreneurship | - |
Appears in Collections: | Άρθρα/Articles |
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