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https://hdl.handle.net/20.500.14279/29825| Τίτλος: | Airport Environment and its influence on Traveller Emotions, Perceived Quality and Revisit | Συγγραφείς: | Yerimou, Pantelitsa Themistocleous, Christos |
Editors: | Finola, Kerrigan | Major Field of Science: | Social Sciences | Field Category: | Economics and Business | Λέξεις-κλειδιά: | Airport Atmospherics;Servicescape;Emotions;Sense of Place;Traveller Studies;Customer Experience | Ημερομηνία Έκδοσης: | 5-Ιου-2023 | Πηγή: | Academy of Marketing Conference, 3-6 July 2023 | Link: | https://academyofmarketing.org/delegate-information/ | Conference: | Academy of Marketing Conference | Περίληψη: | Summary Statement The paper examines the experience journey of travellers at airports by examining both physical and human-related factors of the servicescape. More precisely, how social variables influence travellers' perceived quality and evoked emotions as predecessors of airport satisfaction. Consequentially, we examine desired traveller intentions in relation to WoM and airport revisit. This is the first attempt to synchronise the human-related servicescape of airports with perceived quality, emotions and revisit. | URI: | https://hdl.handle.net/20.500.14279/29825 | ISBN: | 978-1-3999-58042 | Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International | Type: | Conference Papers | Affiliation: | Cyprus University of Technology | Publication Type: | Peer Reviewed |
| Εμφανίζεται στις συλλογές: | Δημοσιεύσεις σε συνέδρια /Conference papers or poster or presentation |
Αρχεία σε αυτό το τεκμήριο:
| Αρχείο | Περιγραφή | Μέγεθος | Μορφότυπος | |
|---|---|---|---|---|
| Academy of Marketing 2023 - Airports paper.pdf | 153.33 kB | Adobe PDF | Δείτε/ Ανοίξτε |
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