Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.14279/29825| Title: | Airport Environment and its influence on Traveller Emotions, Perceived Quality and Revisit | Authors: | Yerimou, Pantelitsa Themistocleous, Christos |
Editors: | Finola, Kerrigan | Major Field of Science: | Social Sciences | Field Category: | Economics and Business | Keywords: | Airport Atmospherics;Servicescape;Emotions;Sense of Place;Traveller Studies;Customer Experience | Issue Date: | 5-Jul-2023 | Source: | Academy of Marketing Conference, 3-6 July 2023 | Link: | https://academyofmarketing.org/delegate-information/ | Conference: | Academy of Marketing Conference | Abstract: | Summary Statement The paper examines the experience journey of travellers at airports by examining both physical and human-related factors of the servicescape. More precisely, how social variables influence travellers' perceived quality and evoked emotions as predecessors of airport satisfaction. Consequentially, we examine desired traveller intentions in relation to WoM and airport revisit. This is the first attempt to synchronise the human-related servicescape of airports with perceived quality, emotions and revisit. | URI: | https://hdl.handle.net/20.500.14279/29825 | ISBN: | 978-1-3999-58042 | Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International | Type: | Conference Papers | Affiliation : | Cyprus University of Technology |
| Appears in Collections: | Δημοσιεύσεις σε συνέδρια /Conference papers or poster or presentation |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Academy of Marketing 2023 - Airports paper.pdf | 153.33 kB | Adobe PDF | View/Open |
CORE Recommender
Page view(s)
124
Last Week
4
4
Last month
30
30
checked on Apr 27, 2024
Download(s) 50
43
checked on Apr 27, 2024
Google ScholarTM
Check
Altmetric
This item is licensed under a Creative Commons License
