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https://hdl.handle.net/20.500.14279/29825| Title: | Airport Environment and its influence on Traveller Emotions, Perceived Quality and Revisit | Authors: | Yerimou, Pantelitsa Themistocleous, Christos |
Editors: | Finola, Kerrigan | Major Field of Science: | Social Sciences | Field Category: | Economics and Business | Keywords: | Airport Atmospherics;Servicescape;Emotions;Sense of Place;Traveller Studies;Customer Experience | Issue Date: | 5-Jul-2023 | Source: | Academy of Marketing Conference, 3-6 July 2023 | Link: | https://academyofmarketing.org/delegate-information/ | Conference: | Academy of Marketing Conference | Abstract: | Summary Statement The paper examines the experience journey of travellers at airports by examining both physical and human-related factors of the servicescape. More precisely, how social variables influence travellers' perceived quality and evoked emotions as predecessors of airport satisfaction. Consequentially, we examine desired traveller intentions in relation to WoM and airport revisit. This is the first attempt to synchronise the human-related servicescape of airports with perceived quality, emotions and revisit. | URI: | https://hdl.handle.net/20.500.14279/29825 | ISBN: | 978-1-3999-58042 | Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International | Type: | Conference Papers | Affiliation : | Cyprus University of Technology | Publication Type: | Peer Reviewed |
| Appears in Collections: | Δημοσιεύσεις σε συνέδρια /Conference papers or poster or presentation |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Academy of Marketing 2023 - Airports paper.pdf | 153.33 kB | Adobe PDF | View/Open |
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