An empirical study of user navigation during document triage
Date Issued
2009
Author(s)
DOI
10.1007/978-3-642-04346-8_15
Abstract
Document triage is the moment in the information seeking process when the user first decides the relevance of a document to their information need [17]. This paper reports a study of user behaviour during document triage. The study reveals two main findings: first, that there is a small set of common navigational patterns; second, that certain document features strongly influence users' navigation