Quality assurance: from ancient times to today’s Language Centres
Date Issued
July 2014
Author(s)
Abstract
All domains of our society are currently concerned with quality: quality of services, quality
of processes and quality of products. Historically, mechanisms for quality control have
existed since the beginning of time. This paper, originating from a workshop on Language
Centre Quality Assurance in the ACLES conference (Girona, 2013), takes the reader for
a diachronic journey in order to discover the origins of quality assurance and develop an
understanding of its presence and importance through the centuries. Then it briefly describes
current mechanisms of quality management in different areas. It then focuses on
the area of LC quality assurance practices to concentrate on the description of a specific
scheme of LC internal quality self-assessment checklist and its piloting in a specific context.
Finally it describes a number of external mechanisms for language learning provision.
The aim is to acquaint LC practitioners with the notion of LC quality assessment, and LC
quality assessment tools in order to assist them in implementing QA in their LC contexts.
of processes and quality of products. Historically, mechanisms for quality control have
existed since the beginning of time. This paper, originating from a workshop on Language
Centre Quality Assurance in the ACLES conference (Girona, 2013), takes the reader for
a diachronic journey in order to discover the origins of quality assurance and develop an
understanding of its presence and importance through the centuries. Then it briefly describes
current mechanisms of quality management in different areas. It then focuses on
the area of LC quality assurance practices to concentrate on the description of a specific
scheme of LC internal quality self-assessment checklist and its piloting in a specific context.
Finally it describes a number of external mechanisms for language learning provision.
The aim is to acquaint LC practitioners with the notion of LC quality assessment, and LC
quality assessment tools in order to assist them in implementing QA in their LC contexts.
Subjects
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