Quantity surcharges and consumer awareness in a new retail environment
Journal
International Journal of Retail and Distribution Management
Date Issued
April 27, 2010
Author(s)
DOI
10.1108/09590551011037563
Abstract
Purpose – The purpose of this paper is to examine the evolution of the quantity surcharge
phenomenon as a conscious pricing policy as well as the resulting consumer awareness and reactions to
quantity surcharges.
Design/methodology/approach – The approach taken is a comparative analysis of two distinct
time periods involving two store audits and two consumer surveys conducted in 1989 and 2007.
Findings – The findings indicate that the quantity surcharge incidents recorded in the market in both
periods are the result of a conscious pricing policy. At the same time, evidence suggests that the more
mature the market becomes, the less frequent and less intense the phenomenon of quantity surcharges
becomes. Consumers’ attitude and reaction to quantity surcharges are also discussed indicating that the
market’s evolution has also an effect on consumers.
Originality/value – The paper discusses quantity surcharges as a conscious pricing policy and
examines the effect of retail change on the quantity surcharge phenomenon.
phenomenon as a conscious pricing policy as well as the resulting consumer awareness and reactions to
quantity surcharges.
Design/methodology/approach – The approach taken is a comparative analysis of two distinct
time periods involving two store audits and two consumer surveys conducted in 1989 and 2007.
Findings – The findings indicate that the quantity surcharge incidents recorded in the market in both
periods are the result of a conscious pricing policy. At the same time, evidence suggests that the more
mature the market becomes, the less frequent and less intense the phenomenon of quantity surcharges
becomes. Consumers’ attitude and reaction to quantity surcharges are also discussed indicating that the
market’s evolution has also an effect on consumers.
Originality/value – The paper discusses quantity surcharges as a conscious pricing policy and
examines the effect of retail change on the quantity surcharge phenomenon.