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https://hdl.handle.net/20.500.14279/3830
Τίτλος: | Assessment of users’ expectations, perceived quality and satisfaction with primary care in Greece | Συγγραφείς: | Raftopoulos, Vasilios | metadata.dc.contributor.other: | Ραφτόπουλος, Βασίλειος | Major Field of Science: | Medical and Health Sciences | Field Category: | Health Sciences | Λέξεις-κλειδιά: | Primary care (Medicine);Patient satisfaction;Reliability;Medical care | Ημερομηνία Έκδοσης: | Σεπ-2010 | Πηγή: | International Journal of Caring Sciences, 2010, vol. 3, no. 3, pp.110-121 | Volume: | 3 | Issue: | 3 | Start page: | 110 | End page: | 121 | Link: | http://www.internationaljournalofcaringsciences.org | Περιοδικό: | International Journal of Caring Sciences | Περίληψη: | Aim: To explore users’ expectations, their perceived quality and their satisfaction with primary care services an anonymous questionnaire has been administered to a sample of 212 users. Background: Patient satisfaction with quality of primary care is a dominant concept in quality assurance and quality improvement programs. Methods: It has been used the Expectations-Perceived Quality-Satisfaction with Primary Care Services Scale (E-PQ-SPCSS) that was developed and validated in this study. Data were analysed using SPSS, version 18. Results: The overall satisfaction with the primary care services was 97.2%, with the medical care provided was 95.3% and with nursing care was 92.5%. Nursing care was provided to 126 (59.4%) users. These users were more satisfied (p<0.0001) with global nursing care provided (4.52±0.70) than those who were not provided a nursing care intervention (3.53±1.73). Age correlated with global satisfaction with primary care (r=0.315, p<0.001) with medical (r=0.194, p<0.001) and nursing care (r=0.183, p<0.001) as well as with expectations total score (r=0.295, p<0.001), perceived quality of care total score (r=0.366, p<0.001) and satisfaction with care total score (r=0.207, p=0.002). Based on Cattell’s visual scree plot, four factors accounting for 64.34% of the item covariance were extracted and rotated through factor analysis (nurse’s technical and interpersonal competence, physician’s interpersonal competence, physician’s technical competence and structure characteristics).Conclusions: The psychometric properties of the E-PQ-SPCSS were good enough indicating that the scales are reliable and adequate for group comparisons. | URI: | https://hdl.handle.net/20.500.14279/3830 | ISSN: | 1792037X | Rights: | Attribution-NonCommercial-NoDerivs 3.0 United States | Type: | Article | Affiliation: | Cyprus University of Technology | Publication Type: | Peer Reviewed |
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