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Πεδίο DCΤιμήΓλώσσα
dc.contributor.authorRaftopoulos, Vasilios-
dc.contributor.otherΡαφτόπουλος, Βασίλειος-
dc.date.accessioned2013-03-20T15:08:32Zen
dc.date.accessioned2013-05-17T09:29:59Z-
dc.date.accessioned2015-12-09T09:43:53Z-
dc.date.available2013-03-20T15:08:32Zen
dc.date.available2013-05-17T09:29:59Z-
dc.date.available2015-12-09T09:43:53Z-
dc.date.issued2010-09-
dc.identifier.citationInternational Journal of Caring Sciences, 2010, vol. 3, no. 3, pp.110-121en_US
dc.identifier.issn1792037X-
dc.identifier.urihttps://hdl.handle.net/20.500.14279/3830-
dc.description.abstractAim: To explore users’ expectations, their perceived quality and their satisfaction with primary care services an anonymous questionnaire has been administered to a sample of 212 users. Background: Patient satisfaction with quality of primary care is a dominant concept in quality assurance and quality improvement programs. Methods: It has been used the Expectations-Perceived Quality-Satisfaction with Primary Care Services Scale (E-PQ-SPCSS) that was developed and validated in this study. Data were analysed using SPSS, version 18. Results: The overall satisfaction with the primary care services was 97.2%, with the medical care provided was 95.3% and with nursing care was 92.5%. Nursing care was provided to 126 (59.4%) users. These users were more satisfied (p<0.0001) with global nursing care provided (4.52±0.70) than those who were not provided a nursing care intervention (3.53±1.73). Age correlated with global satisfaction with primary care (r=0.315, p<0.001) with medical (r=0.194, p<0.001) and nursing care (r=0.183, p<0.001) as well as with expectations total score (r=0.295, p<0.001), perceived quality of care total score (r=0.366, p<0.001) and satisfaction with care total score (r=0.207, p=0.002). Based on Cattell’s visual scree plot, four factors accounting for 64.34% of the item covariance were extracted and rotated through factor analysis (nurse’s technical and interpersonal competence, physician’s interpersonal competence, physician’s technical competence and structure characteristics).Conclusions: The psychometric properties of the E-PQ-SPCSS were good enough indicating that the scales are reliable and adequate for group comparisons.en_US
dc.formatpdfen_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Caring Sciencesen_US
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United Statesen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/*
dc.subjectPrimary care (Medicine)en_US
dc.subjectPatient satisfactionen_US
dc.subjectReliabilityen_US
dc.subjectMedical careen_US
dc.titleAssessment of users’ expectations, perceived quality and satisfaction with primary care in Greeceen_US
dc.typeArticleen_US
dc.linkhttp://www.­internationaljou­rnalofcaringscie­nces.­orgen_US
dc.collaborationCyprus University of Technologyen_US
dc.subject.categoryHealth Sciencesen_US
dc.journalsOpen Accessen_US
dc.reviewpeer reviewed-
dc.countryCyprusen_US
dc.subject.fieldMedical and Health Sciencesen_US
dc.publicationPeer Revieweden_US
dc.dept.handle123456789/118en
dc.relation.issue3en_US
dc.relation.volume3en_US
cut.common.academicyear2010-2011en_US
dc.identifier.spage110en_US
dc.identifier.epage121en_US
item.fulltextWith Fulltext-
item.languageiso639-1en-
item.grantfulltextopen-
item.openairecristypehttp://purl.org/coar/resource_type/c_6501-
item.cerifentitytypePublications-
item.openairetypearticle-
crisitem.author.deptDepartment of Nursing-
crisitem.author.facultyFaculty of Health Sciences-
crisitem.author.orcid0000-0003-1042-642X-
crisitem.author.parentorgFaculty of Health Sciences-
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