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https://hdl.handle.net/20.500.14279/3830
Πεδίο DC | Τιμή | Γλώσσα |
---|---|---|
dc.contributor.author | Raftopoulos, Vasilios | - |
dc.contributor.other | Ραφτόπουλος, Βασίλειος | - |
dc.date.accessioned | 2013-03-20T15:08:32Z | en |
dc.date.accessioned | 2013-05-17T09:29:59Z | - |
dc.date.accessioned | 2015-12-09T09:43:53Z | - |
dc.date.available | 2013-03-20T15:08:32Z | en |
dc.date.available | 2013-05-17T09:29:59Z | - |
dc.date.available | 2015-12-09T09:43:53Z | - |
dc.date.issued | 2010-09 | - |
dc.identifier.citation | International Journal of Caring Sciences, 2010, vol. 3, no. 3, pp.110-121 | en_US |
dc.identifier.issn | 1792037X | - |
dc.identifier.uri | https://hdl.handle.net/20.500.14279/3830 | - |
dc.description.abstract | Aim: To explore users’ expectations, their perceived quality and their satisfaction with primary care services an anonymous questionnaire has been administered to a sample of 212 users. Background: Patient satisfaction with quality of primary care is a dominant concept in quality assurance and quality improvement programs. Methods: It has been used the Expectations-Perceived Quality-Satisfaction with Primary Care Services Scale (E-PQ-SPCSS) that was developed and validated in this study. Data were analysed using SPSS, version 18. Results: The overall satisfaction with the primary care services was 97.2%, with the medical care provided was 95.3% and with nursing care was 92.5%. Nursing care was provided to 126 (59.4%) users. These users were more satisfied (p<0.0001) with global nursing care provided (4.52±0.70) than those who were not provided a nursing care intervention (3.53±1.73). Age correlated with global satisfaction with primary care (r=0.315, p<0.001) with medical (r=0.194, p<0.001) and nursing care (r=0.183, p<0.001) as well as with expectations total score (r=0.295, p<0.001), perceived quality of care total score (r=0.366, p<0.001) and satisfaction with care total score (r=0.207, p=0.002). Based on Cattell’s visual scree plot, four factors accounting for 64.34% of the item covariance were extracted and rotated through factor analysis (nurse’s technical and interpersonal competence, physician’s interpersonal competence, physician’s technical competence and structure characteristics).Conclusions: The psychometric properties of the E-PQ-SPCSS were good enough indicating that the scales are reliable and adequate for group comparisons. | en_US |
dc.format | en_US | |
dc.language.iso | en | en_US |
dc.relation.ispartof | International Journal of Caring Sciences | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | en_US |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Primary care (Medicine) | en_US |
dc.subject | Patient satisfaction | en_US |
dc.subject | Reliability | en_US |
dc.subject | Medical care | en_US |
dc.title | Assessment of users’ expectations, perceived quality and satisfaction with primary care in Greece | en_US |
dc.type | Article | en_US |
dc.link | http://www.internationaljournalofcaringsciences.org | en_US |
dc.collaboration | Cyprus University of Technology | en_US |
dc.subject.category | Health Sciences | en_US |
dc.journals | Open Access | en_US |
dc.review | peer reviewed | - |
dc.country | Cyprus | en_US |
dc.subject.field | Medical and Health Sciences | en_US |
dc.publication | Peer Reviewed | en_US |
dc.dept.handle | 123456789/118 | en |
dc.relation.issue | 3 | en_US |
dc.relation.volume | 3 | en_US |
cut.common.academicyear | 2010-2011 | en_US |
dc.identifier.spage | 110 | en_US |
dc.identifier.epage | 121 | en_US |
item.fulltext | With Fulltext | - |
item.languageiso639-1 | en | - |
item.grantfulltext | open | - |
item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
item.cerifentitytype | Publications | - |
item.openairetype | article | - |
crisitem.author.dept | Department of Nursing | - |
crisitem.author.faculty | Faculty of Health Sciences | - |
crisitem.author.orcid | 0000-0003-1042-642X | - |
crisitem.author.parentorg | Faculty of Health Sciences | - |
Εμφανίζεται στις συλλογές: | Άρθρα/Articles |
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Αρχείο | Περιγραφή | Μέγεθος | Μορφότυπος | |
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Raftopoulos.pdf | 91.39 kB | Adobe PDF | Δείτε/ Ανοίξτε |
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