Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/3378
Title: Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus
Authors: Zopiatis, Anastasios 
Constanti, Panayiotis 
Theocharous, Antonis L. 
Major Field of Science: Social Sciences
Field Category: Economics and Business
Keywords: Cyprus;Turnover intention;Job satisfaction;Job involvement;Organizational commitment;SEM
Issue Date: 2014
Source: Tourism Management, 2014, vol. 41, 129-140
Volume: 41
Start page: 129
End page: 140
Journal: Tourism Management 
Abstract: The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.
URI: https://hdl.handle.net/20.500.14279/3378
ISSN: 02615177
DOI: 10.1016/j.tourman.2013.09.013
Rights: © Elsevier
Type: Article
Affiliation : Cyprus University of Technology 
University of Central Lancashire (Cyprus) 
Appears in Collections:Άρθρα/Articles

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