Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.14279/3377
Title: | The use of ethnography to explore tourist satisfaction antecedents | Authors: | Christou, Prokopis A. Saveriades, Alexis |
Major Field of Science: | Social Sciences | Field Category: | Economics and Business | Keywords: | Ethnography;Tourist satisfaction;Antecedents;Needs;Expectations | Issue Date: | 2010 | Source: | Tourismos, 2010, vol. 5, no. 1, pp. 89-100 | Volume: | 5 | Issue: | 1 | Start page: | 89 | End page: | 100 | Link: | http://www.chios.aegean.gr/tourism/vol5iss1.htm | Journal: | Tourismos | Abstract: | The purpose of this paper is to provide insights concerning the use of ethnographic techniques to explore the antecedents of tourist satisfaction, otherwise referred to as the needs and expectations which precede tourist satisfaction. By revealing the relevance of both needs and expectations in the tourist satisfaction process, the authors proceed in justifying the use of this approach for such exploration. This is based on a thorough review of the global literature as well as on a prolonged ethnographic study undertaken in Cyprus which aimed to investigate holistically the rural tourist satisfaction process. Based on the results of the study, the authors encourage future researchers in the respective tourism field to adopt and make use of the aforementioned approach for similar investigations. University of the Aegean. Printed in Greece. | URI: | https://hdl.handle.net/20.500.14279/3377 | ISSN: | 17926521 | Rights: | © University of the Aegean | Type: | Article | Affiliation : | Cyprus University of Technology Nottingham Trent University |
Publication Type: | Peer Reviewed |
Appears in Collections: | Άρθρα/Articles |
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File | Description | Size | Format | |
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Saveriades.pdf | 71.88 kB | Adobe PDF | View/Open |
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