Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework

Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/29995

Title:	Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework
Authors:	Simillidou, Aspasia Vrontis, Demetris Christofi, Michael
Major Field of Science:	Social Sciences
Field Category:	Economics and Business
Keywords:	customers;hospitality industry;framework
Issue Date:	29-Nov-2019
Source:	The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities, 2019, pp. 165 - 179
Start page:	165
End page:	179
URI:	https://hdl.handle.net/20.500.14279/29995
ISBN:	9781838672492
DOI:	10.1108/978-1-83867-249-220191013
Rights:	© Emerald Attribution-NonCommercial-NoDerivatives 4.0 International
Type:	Book Chapter
Affiliation :	UCLAN Cyprus University of Nicosia
Publication Type:	Peer Reviewed
Appears in Collections:	Κεφάλαια βιβλίων/Book chapters

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