Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.14279/23210
Τίτλος: | Measuring the performance of retail managers in Australia and Singapore | Συγγραφείς: | Fraser, Campbell Zarkada, Anna K. |
Major Field of Science: | Social Sciences | Field Category: | Economics and Business | Λέξεις-κλειδιά: | Australia;National cultures;Performance measurement;Retailing;Singapore;Stores | Ημερομηνία Έκδοσης: | Ιου-2000 | Πηγή: | International Journal of Retail & Distribution Management, 2000, vol. 28, no. 6, pp. 228-242 | Volume: | 28 | Issue: | 6 | Start page: | 228 | End page: | 242 | Περιοδικό: | International Journal of Retail and Distribution Management | Περίληψη: | A method for the development, validation and refinement of a performance measurement tool for retail store managers in Australia and Singapore is presented. This tool is based on a set of performance elements – measurable task-related activities and behaviours – that, when combined, define the performing manager. While organisations in both countries were found to concur on the 50 performance elements which should constitute the overall measurement tool, the importance attached to several of the elements differed significantly between the two countries. This difference is a significant determinant of the transferability of retail management skills between the two cultures and has wider implications for the internationalisation of the retail environment where management from different cultures are required to co-exist within a single retail organisation. © 2000, MCB UP Limited | URI: | https://hdl.handle.net/20.500.14279/23210 | ISSN: | 09590552 | DOI: | 10.1108/09590550010328409 | Rights: | © MCB University Press Attribution-NonCommercial-NoDerivatives 4.0 International |
Type: | Article | Affiliation: | Griffith University Queensland University of Technology |
Publication Type: | Peer Reviewed |
Εμφανίζεται στις συλλογές: | Άρθρα/Articles |
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