Silence, sounds and the well-being of tourism entrepreneurs in noisy tourism workplaces

Abstract

The value of silence is increasingly acknowledged in an era of noisy phenomena, with concerns being raised over the well-being of those who are involved in tourism. This study investigates whether silence is craved by entrepreneurs who are often required to work in urban, bustling, and noisy tourism places. The findings enable the conceptualization of silence as a notion that is internalized by entrepreneurs to offset the prevailing noisy workplace conditions. Our findings illustrate that meaning and the value of silence are enhanced by tourism entrepreneurs as a response to working in crowded and noisy tourism places. As such, the study offers both theoretical and practical implications.