Logistics service provider–client relationships
Journal
Transportation Research Part E: Logistics and Transportation Review
Date Issued
May 2005
Author(s)
DOI
10.1016/j.tre.2004.05.001
Abstract
The paper investigates the effects of relationship orientation in the logistics service provider-client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed