Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/14032
Title: Factors affecting a senior management culture change for total quality metamorphosis
Authors: Angeli, Ioannis 
Jones, Jeffrey 
Sabir, Bahir 
Major Field of Science: Engineering and Technology
Field Category: Mechanical Engineering
Keywords: Quality function deployment;Management;Organizational;Quality
Issue Date: 1-Jun-1998
Source: Journal of Service Theory and Practice, 1998, vol. 8, no. 3, pp. 198-211
Volume: 8
Issue: 3
Start page: 198
End page: 211
Journal: Journal of Service Theory and Practice 
Abstract: A three-year joint research study focuses on the in-depth investigation of the quality parameters that are necessary to bring about change in senior management (SM) culture for improved leadership quality, as well as factors of “how” to succeed in its implementation. Analysis reveals overall agreement on the most important success factors, which are presented in this paper. This enables the development of an analytic model (one based on quantitative results and one based on qualitative results) for a CEO's culture change implementation process, required to achieve total quality metamorphosis (TQm) and SM leadership. © 1998, MCB UP Limited
ISSN: 20556225
DOI: 10.1108/09604529810215684
Rights: © Emerald
Type: Article
Affiliation : Higher Technical Institute Cyprus 
University of Glamorgan 
Appears in Collections:Άρθρα/Articles

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