Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/13317
DC FieldValueLanguage
dc.contributor.authorKarapanos, Evangelos-
dc.date.accessioned2019-02-13T09:41:43Z-
dc.date.available2019-02-13T09:41:43Z-
dc.date.issued2013-
dc.identifier.citationStudies in Computational Intelligence, 2013, Pages 1-16en_US
dc.identifier.isbn978-3-642-31000-3-
dc.identifier.urihttps://hdl.handle.net/20.500.14279/13317-
dc.description.abstract48% of returned products are not attributed to a violation of product specifications (Den Ouden et al., 2006). This finding was the initial motivation for this research project. Brombacher, den Ouden and colleagues (e.g., Den Ouden et al., 2006; Brombacher et al., 2005; Koca et al., 2009) found that an alarmingly increasing number of returned products, in 2002 covering 48% of returned products, are technically fully functional, i.e. according to specifications, but they are returned on the basis of failing to satisfy users' true needs (28%), or purely because of users' remorse (20%) (Den Ouden et al., 2006). Brombacher et al. (2005) introduced the term 'Soft Reliability' to refer to these situations where in spite of meeting with the explicit product specifications, a customer explicitly complains on the (lack of) functionality of the product.en_US
dc.formatpdfen_US
dc.language.isoenen_US
dc.rights© 2013 Springer-Verlag Berlin Heidelberg.en_US
dc.subjectUser Experienceen_US
dc.subjectInteractive Producten_US
dc.subjectPerceptual Judgmenten_US
dc.subjectPersonal Relevanceen_US
dc.subjectEvaluative Judgmenten_US
dc.titleIntroductionen_US
dc.typeBook Chapteren_US
dc.collaborationMadeira Interactive Technologies Instituteen_US
dc.subject.categoryComputer and Information Sciencesen_US
dc.countryPortugalen_US
dc.subject.fieldNatural Sciencesen_US
dc.publicationPeer Revieweden_US
dc.identifier.doi10.1007/978-3-642-31000-3_1-
cut.common.academicyear2013-2014en_US
item.grantfulltextnone-
item.openairecristypehttp://purl.org/coar/resource_type/c_3248-
item.fulltextNo Fulltext-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairetypebookPart-
crisitem.author.deptDepartment of Communication and Internet Studies-
crisitem.author.facultyFaculty of Communication and Media Studies-
crisitem.author.orcid0000-0001-5910-4996-
crisitem.author.parentorgFaculty of Communication and Media Studies-
Appears in Collections:Κεφάλαια βιβλίων/Book chapters
CORE Recommender
Show simple item record

Page view(s) 50

318
Last Week
0
Last month
2
checked on Dec 22, 2024

Google ScholarTM

Check

Altmetric


Items in KTISIS are protected by copyright, with all rights reserved, unless otherwise indicated.