Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/3374
Title: An exploratory use of the stakeholder approach to defining and measuring quality: the case of a cypriot higher education institution
Authors: Iacovidou, Melpo 
Gibbs, Paul 
Zopiatis, Anastasios 
Major Field of Science: Social Sciences
Field Category: Educational Sciences
Keywords: Dimensions of quality;Stakeholders;Quality perceptions;Students;Academics;Cyprus
Issue Date: 29-Jun-2009
Source: Quality in Higher Education, 2009, vol. 15, no. 2, pp. 147-165
Volume: 15
Issue: 2
Start page: 147
End page: 165
Journal: Quality in Higher Education 
Abstract: Cyprus has recently adopted laws to allow for the provision of private higher education. This case study concerns one such institution that is developing its understanding of quality through the eyes of two of its key stakeholders, staff and students. This empirical study is nested within the literature that advocates community-wide acceptance of quality assessment structures that reflect the views of the stakeholders. The purpose of this empirical study has been to define and assess quality in a Cypriot university using dimensions of quality as identified by two stakeholders (students and teachers) and the perceptions of the stakeholders. Importance-performance analysis was also used as a tool for identifying and prioritising areas for quality improvement purposes. The results identified a stakeholder-defined conceptual framework of quality dimensions. In addition, the results indicated a mismatch in student and teaching staff perceptions regarding the importance of factors in what constitutes quality higher education provision. The key differences are that students consider the programmes and courses of study offered by a higher education institution and the teaching and learning that takes place in the institution as the most important dimensions of quality higher education provision. Teaching staff, though, consider the student support services, the teaching and learning facilities and student examination and assessment as the most important dimensions
URI: https://hdl.handle.net/20.500.14279/3374
ISSN: 14701081
DOI: 10.1080/13538320902995774
Rights: © Taylor & Francis
Type: Article
Affiliation : University of Nicosia 
Cyprus University of Technology 
Middlesex University 
Publication Type: Peer Reviewed
Appears in Collections:Άρθρα/Articles

CORE Recommender
Show full item record

SCOPUSTM   
Citations

30
checked on Nov 9, 2023

Page view(s)

525
Last Week
0
Last month
1
checked on Dec 25, 2024

Google ScholarTM

Check

Altmetric


Items in KTISIS are protected by copyright, with all rights reserved, unless otherwise indicated.