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Title: Patient satisfaction with nursing care in surgical departments
Authors: Jarosova, Darja 
Janikova, Eva 
Vrublova, Yvetta 
Zelenikova, Renata 
Tomaskova, Hana 
Papastavrou, Evridiki 
Major Field of Science: Medical and Health Sciences
Field Category: Health Sciences
Keywords: Nursing care;Patients;PSS instrument;Satisfaction
Issue Date: 2011
Source: Prakticky Lekar, 2011, vol. 91, no. 5, pp. 269-273
Volume: 91
Issue: 5
Start page: 269
End page: 273
Journal: Prakticky Lekar 
Abstract: Aim: The aim of the study was to assess patients' satisfaction with the nursing care provided in surgical departments, to determine relationships between demographic and clinical characteristics of patients and their satisfaction, and to compare patients' satisfaction according to the medical facilities where they were hospitalized. Methods: A descriptive correlation study. The research sample consisted of 279 patients from the surgical departments of four hospitals in Ostrava and its surroundings. Data were collected in the autumn of 2009 using the standardized instrument Patient Satisfaction Scale (PSS). Results: Patients rated the items, which are grouped into three factors: -technical/rational, - information, - interaction and support on the four-point Likert scale. In all of the hospitals, the patients were most satisfied with the technical aspects of the nursing care, but less satisfied with the information provided to them. Patients valued the professionalism of nurses the most. Only two demographic characteristics influenced patients' satisfaction: - education, and - length of hospitalization. Patients with higher professional education were more satisfied than patients with secondary education. Patients hospitalized for more than a week expressed greater satisfaction in all assessed areas of the questionnaire. There were no significant differences in the evaluation of patients' satisfaction among the hospitals. Conclusion: The results of the study did not demonstrate any statistical differences in patients' satisfaction according to hospital, nor were there demonstrated any significant effects of demographic factors on their satisfaction. The Patient Satisfaction Scale is an example of a quality instrument with proven psychometric parameters, which is suitable for measuring patient satisfaction with nursing care in the Czech environment.
ISSN: 00326739
Type: Article
Affiliation : Cyprus University of Technology 
Ostravska Univerzita 
Appears in Collections:Άρθρα/Articles

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