1. Ktisis Cyprus University of Technology
  2. Cyprus University of Technology (Research Output)
  3. Κεφάλαια βιβλίων/Book chapters
Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/29995
DC FieldValueLanguage
dc.contributor.authorSimillidou, Aspasia-
dc.contributor.authorVrontis, Demetris-
dc.contributor.authorChristofi, Michael-
dc.date.accessioned2023-07-27T06:58:21Z-
dc.date.available2023-07-27T06:58:21Z-
dc.date.issued2019-11-29-
dc.identifier.citationThe Cross-Disciplinary Perspectives of Management: Challenges and Opportunities, 2019, pp. 165 - 179en_US
dc.identifier.isbn9781838672492-
dc.identifier.urihttps://hdl.handle.net/20.500.14279/29995-
dc.language.isoenen_US
dc.rights© Emeralden_US
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectcustomersen_US
dc.subjecthospitality industryen_US
dc.subjectframeworken_US
dc.titleGenuine emotions when facing aggressive customers in the hospitality industry: A conceptual frameworken_US
dc.typeBook Chapteren_US
dc.collaborationUCLAN Cyprusen_US
dc.collaborationUniversity of Nicosiaen_US
dc.subject.categoryEconomics and Businessen_US
dc.journalsSubscriptionen_US
dc.countryCyprusen_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.identifier.doi10.1108/978-1-83867-249-220191013en_US
dc.identifier.scopus2-s2.0-85143435868-
dc.identifier.urlhttps://api.elsevier.com/content/abstract/scopus_id/85143435868-
cut.common.academicyear2019-2020en_US
dc.identifier.spage165en_US
dc.identifier.epage179en_US
item.fulltextNo Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_3248-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairetypebookPart-
item.grantfulltextnone-
crisitem.author.deptDepartment of Management, Entrepreneurship and Digital Business-
crisitem.author.facultyFaculty of Tourism Management, Hospitality and Entrepreneurship-
crisitem.author.orcid0000-0002-7457-2701-
crisitem.author.parentorgFaculty of Tourism Management, Hospitality and Entrepreneurship-
Appears in Collections:Κεφάλαια βιβλίων/Book chapters
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