Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/25203
DC FieldValueLanguage
dc.contributor.authorGiousmpasoglou, Charalampos-
dc.contributor.authorMarinakou, Evangelia-
dc.contributor.authorZopiatis, Anastasios-
dc.date.accessioned2022-02-26T16:31:33Z-
dc.date.available2022-02-26T16:31:33Z-
dc.date.issued2021-09-27-
dc.identifier.citationEuroCHRIE Conference, 2021, 27-30, Aalborg, Denmarken_US
dc.identifier.urihttps://hdl.handle.net/20.500.14279/25203-
dc.description.abstractThe tourism industry, untenable in the absence of core elements such as safety, security, stability, and free movement, and reliant on the operational specificities of the hospitality sector, is vulnerable to incidents of economic, political and social instability, natural catastrophes and pandemics. The unpredictability and volatility associated with such incidents pose severe challenges, both at a macro and micro level; stakeholders must be prepared to mitigate ill effects and ensure the viability of the industry when disaster strikes. In recent years, the industry has faced challenges due to economic crises (e.g. the 2009 European recession), terrorism (e.g. the 2015 Paris attacks), political unrest (e.g. the 2011 Arab Spring), natural disasters (e.g. the 2004 tsunami in the Indian Ocean), war (e.g. the ongoing Syrian conflict), and pandemics (e.g. the 2003 SARS pandemic) (Zopiatis et al., 2019). Despite the pivotal role of General Managers (GMs) during contingencies and unpredicted events, very few studies focus on the capacity and preparedness of GMs to effectively deal with a crisis. Responding to this gap, the current study utilizes the areas of crisis management, resilience, and human resources in order to explore the impact of the pandemic on the industry’s operational norms, and the role of general managers (GMs) in both managing the COVID-19 crisis and planning contingencies for recovery.en_US
dc.formatpdfen_US
dc.language.isoenen_US
dc.subjectGeneral Managersen_US
dc.subjectLuxury Hotelsen_US
dc.subjectCrisis Managementen_US
dc.subjectResilienceen_US
dc.subjectCOVID-19en_US
dc.titleThe General Managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countriesen_US
dc.typeConference Papersen_US
dc.collaborationBournemouth Universityen_US
dc.collaborationCyprus University of Technologyen_US
dc.subject.categoryEconomics and Businessen_US
dc.countryUnited Kingdomen_US
dc.countryCyprusen_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.relation.conferenceEuroChrie Conferenceen_US
cut.common.academicyear2021-2022en_US
item.grantfulltextopen-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_c94f-
item.openairetypeconferenceObject-
item.fulltextWith Fulltext-
crisitem.author.deptDepartment of Hospitality and Tourism Management-
crisitem.author.facultyFaculty of Tourism Management, Hospitality and Entrepreneurship-
crisitem.author.orcid0000-0002-5171-0200-
crisitem.author.parentorgFaculty of Tourism Management, Hospitality and Entrepreneurship-
Appears in Collections:Δημοσιεύσεις σε συνέδρια /Conference papers or poster or presentation
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