Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/13341
Title: User experience over time: An initial framework
Authors: Karapanos, Evangelos 
Zimmerman, John L. 
Forlizzi, Jodi L. 
Martens, Jean Bernard O.S. 
Major Field of Science: Natural Sciences
Field Category: Computer and Information Sciences
Keywords: Day reconstruction method;Ethnography;Experience-centered design;Qualitative methods;User experience
Issue Date: Apr-2009
Source: 27th International Conference Extended Abstracts on Human Factors in Computing Systems, 2009, 4-9 April, Boston, MA, United States
Conference: 27th International Conference Extended Abstracts on Human Factors in Computing Systems 
Abstract: A recent trend in Human-Computer Interaction (HCI) research addresses human needs that go beyond the instrumental, resulting in an increasing body of knowledge about how users form overall evaluative judgments on the quality of interactive products. An aspect largely neglected so far is that of temporality, i.e. how the quality of users' experience develops over time. This paper presents an in-depth, five- week ethnographic study that followed 6 individuals during an actual purchase of the Apple iPhone™. We found prolonged use to be motivated by different qualities than the ones that provided positive initial experiences. Overall, while early experiences seemed to relate mostly to hedonic aspects of product use, prolonged experiences became increasingly more tied to aspects reflecting how the product becomes meaningful in one's life. Based on the findings, we promote three directions for CHI practice: designing for meaningful mediation, designing for daily rituals, and de-signing for the self.
URI: https://hdl.handle.net/20.500.14279/13341
DOI: 10.1145/1518701.1518814
Rights: Copyright 2009 ACM.
Type: Conference Papers
Affiliation : Eindhoven University of Technology 
Carnegie Mellon University 
Publication Type: Peer Reviewed
Appears in Collections:Δημοσιεύσεις σε συνέδρια /Conference papers or poster or presentation

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