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Title: Usage and usability of a web-based program for family caregivers of older people in three European countries: a mixed-methods evaluation
Authors: Barbabella, Francesco 
Poli, Arianna 
Hanson, Elizabeth 
Andréasson, Frida 
Salzmann, Benjamin 
Döhner, Hanneli 
Papa, Roberta 
Efthymiou, Areti 
Valenza, Silvia 
Pelliccioni, Giuseppe 
Lamura, Giovanni 
Major Field of Science: Medical and Health Sciences
Field Category: Health Sciences
Keywords: Caregivers;Frail elderly;Health education;Internet;Social support
Issue Date: 1-May-2018
Source: CIN - Computers Informatics Nursing, 2018, vol. 36, no. 5, pp. 232-241
Volume: 36
Issue: 5
Start page: 232
End page: 241
Journal: CIN - Computers Informatics Nursing 
Abstract: InformCare is a European Web platform that supports informal caregivers of older people by providing access to online information and professional and peer support. The aim of this study was to assess the usage and usability of a psychosocial Web-based program carried out in three European countries (Italy, Sweden, and Germany). A mixed-methods sequential explanatory design was adopted, comprising baseline and postintervention assessments, as well as combined thematic content analysis of results and focus group findings. A convenience sample of 118 caregivers was enrolled, of whom 94 used the services offered by the program at least once. The subsamples in the three countries used the platform in different ways, with a predominance of passive strategies (eg, seeking information and reading other people's comments) for Italian caregivers, and more active usage by Swedish and German caregivers. The usability assessment showed that the platform was perceived well by Italian and German caregivers, whereas technical problems affected the Swedish sample's experiences. Focus group data highlighted user satisfaction with the online support and reliability of the environment. Recommendations for practitioners are to ensure digital training for caregivers who have lower confidence in use of the Internet, to involve different healthcare professionals in the provision of professional support, and to adequately manage online community building.
ISSN: 15382931
DOI: 10.1097/CIN.0000000000000422
Rights: © Wolters Kluwer Health, Inc.
Type: Article
Affiliation : Linnaeus University 
Italian National Institute of Health and Science on Ageing 
Linköping University 
Swedish Family Care Competence Centre 
Cyprus University of Technology 
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