Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14279/10499
Title: Inclusive access to emergency services: an action research project focused on hearing-impaired citizens
Authors: Constantinou, Vaso 
Ioannou, Andri 
Diaz, Paloma 
Major Field of Science: Natural Sciences
Field Category: Computer and Information Sciences
Keywords: Technology for hearing-impaired people;Inclusive citizen participation;Inclusive design;Action research;Emergency services
Issue Date: 1-Nov-2017
Source: Universal Access in the Information Society, 2017, vol. 16, no. 4, pp. 929-937
Volume: 16
Issue: 4
Start page: 929
End page: 937
Journal: Universal Access in the Information Society 
Abstract: In case of emergency, hearing-impaired people are not always able to access emergency services, and hence, they do not have equal access to social support and infrastructure. In this work, we describe an action research study that undertakes the development and evaluation of a system aiming to meet the communication needs of hearing-impaired citizens in cases of emergency. The system consists of (1) a mobile application that records and sends the details of an emergency event and (2) a central management system that handles these calls from the operation center at the emergency services. The system was completed in four cycles of design, development and evaluation with the involvement of 74 hearing-impaired users and three officers from the Cyprus Police (Emergency Response Unit). Results demonstrated how the system can provide easy and direct access to emergency services, without the need of any intermediate, enabling the inclusion of these citizens in a critical process such as the response to an emergency.
URI: https://hdl.handle.net/20.500.14279/10499
ISSN: 16155289
DOI: 10.1007/s10209-016-0509-5
Rights: © Springer
Type: Article
Affiliation : Cyprus University of Technology 
Universidad Carlos III de Madrid 
Publication Type: Peer Reviewed
Appears in Collections:Άρθρα/Articles

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