1. Ktisis Cyprus University of Technology

Journals International Journal of Hospitality Management

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Journal description

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Name
International Journal of Hospitality Management
Subjects
Emotional expressions
Domains of hospitality
Cyprus
ISSN
0278-4319
Description
Emotions produce outward cues, such as facial expressions, that regulate our social lives, and these visible signals are generally interpreted by perceivers as valuable information. Service providers are often called on by their organisations to display emotions publicly within the organisation’s accepted levels. Nonetheless, because of personal and cultural factors, guests may misinterpret, condemn or discard certain displays coming from others, such as employees and hosts. By allowing guests to share narratives of their own personal experiences, this study explores how receivers perceive expressions of emotion from service providers within the hospitality context. Our findings from informal interviews with hospitality receivers yield both theoretical and managerial implications. These advance our understanding of how people perceive the emotional expressions of others within a field that supposedly promotes intense human transactions and fosters relations between hosts and guests.
Impact Factor (2 years)
4.465
Publisher
Elsevier
Journal Webpage
Journal type
Subscription Journal

Journals Publications
(All)


Results 1-9 of 9 (Search time: 0.002 seconds).

Issue DateTitleAuthor(s)
11-Feb-2021Ability and willingness to work during COVID-19 pandemic:Perspectives of front-line hotel employeesStergiou, Dimitrios P. ; Farmaki, Anna 
2Oct-2020Resident perceptions of the impacts of P2P accommodation: Implications for neighbourhoodsStergiou, Dimitrios P. ; Farmaki, Anna 
3Oct-2020Impacts of Covid-19 on peer-to-peer accommodation platforms: Host perceptions and responsesFarmaki, Anna ; Miguel, Cristina ; Drotarova, Maria Hadjielia ; Aleksić, Ana ; Čeh Časni, Anita ; Efthymiadou, Fani 
41-Aug-2020Power dynamics in peer-to-peer accommodation: Insights from Airbnb hostsFarmaki, Anna ; Kaniadakis, Antonios 
5Jan-2019Guests’ perceptions of emotionally expressive and non-expressive service providers within the hospitality contextChristou, Prokopis A. ; Avloniti, Anthi ; Farmaki, Anna 
6Jan-2019A parametric decomposition of hotel-sector productivity growthChatzimichael, Konstantinos ; Liasidou, Sotiroula 
71-Feb-2017Intercultural workplace relationships in the hospitality industry: Beyond the tip of the icebergVassou, Chrystalla ; Zopiatis, Anastasios ; Theocharous, Antonis L. 
81-Dec-2013Migrant labor in hospitality: The Cyprus experienceConstanti, Panayiotis ; Theocharous, Antonis L. ; Zopiatis, Anastasios 
9Sep-2010Is it art or science? Chef’s competencies for successZopiatis, Anastasios