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Date Issued:  [2020 TO 2024]
Date Issued:  2020
Publisher:  Emerald

Results 1-2 of 2 (Search time: 0.001 seconds).

Issue DateTitleAuthor(s)
122-May-2020Emotional intelligence and perceived negative emotions in intercultural service encounters: Building and utilizing knowledge in the banking sectorThrassou, Alkis ; Santoro, Gabriele ; Leonidou, Erasmia ; Vrontis, Demetris ; Christofi, Michael 
21-Jan-2020Intercultural service encounters: a systematic review and a conceptual framework on trust developmentVrontis, Demetris ; Leonidou, Erasmia ; Christofi, Michael ; Kaufmann Hans, Ruediger ; Kitchen, Philip J.