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Journal:  Journal of Hospitality and Tourism Management

Results 1-1 of 1 (Search time: 0.002 seconds).

Issue DateTitleAuthor(s)
11-Dec-2020Engaging in emotional labour when facing customer mistreatment in hospitalitySimillidou, Aspasia ; Christofi, Michael ; Glyptis, Loukas ; Papatheodorou, Andreas ; Vrontis, Demetris