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Ktisis Cyprus University of Technology
Research Outputs
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Surface acting
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Issue Date
Title
Author(s)
1-Dec-2020
Engaging in emotional labour when facing customer mistreatment in hospitality
Simillidou, Aspasia
; Christofi, Michael
; Glyptis, Loukas
; Papatheodorou, Andreas
; Vrontis, Demetris
