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Title: Developing a Country-wide Tourist Loyalty Scheme: A Barren Landscape
Authors: Zopiatis, Anastasios 
Theocharous, Antonis L. 
Kosmas, Petros C. 
Webster, Craig 
Melanthiou, Yioula 
Keywords: Cyprus;Loyalty Schemes;Mixed Methods;Relationship Marketing;Tourism
Category: Economics and Business
Field: Social Sciences
Issue Date: 2016
Publisher: John Wiley and Sons Ltd
Source: International Journal of Tourism Research, 2016, Volume 18, Issue 6, Pages 579-590
DOI: 10.1002/jtr.2075
Abstract: Loyalty programs, popular in today's competitive business environment, have been capturing the attention of the tourism industry since the mid 80's. While many segments of the industry have successfully utilized loyalty programs, the development of a country-wide loyalty scheme still poses major challenges. Reflecting the findings of an extensive mixed methods research, the paper set out to empirically investigate tourists' willingness to participate in a country-wide loyalty scheme, define the incentives they expect from such a scheme, and, explore the perceptions of hospitality stakeholders towards this potential development. Findings are of interest to both academic scholars and industry stakeholders. Copyright © 2016 John Wiley & Sons, Ltd.
ISSN: 10992340
Rights: © 2016 John Wiley & Sons, Ltd.
Type: Article
Appears in Collections:Άρθρα/Articles

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