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Title: The role of message-sequences in the sustainability of an online support community for older people
Authors: Pfeil, Ulrike 
Zaphiris, Panayiotis 
Wilson, Stephanie 
Major Field of Science: Social Sciences
Field Category: Media and Communications
Keywords: Older people;Online support community;Sustainability
Issue Date: 1-Jan-2010
Source: Journal of Computer-Mediated Communication, 2010, vol. 15, no. 2, pp. 336-363
Volume: 15
Issue: 2
Start page: 336
End page: 363
Journal: Journal of Computer-Mediated Communication 
Abstract: This article presents an investigation of an online support community for older people, analyzing a data-set of messages posted over the period of six years. We studied messages that are related to each other which we call "message-sequences". We investigated the content of message-sequences and linked our findings to the level of activity of the online support community over time. We show how certain sequences of messages within the online community are related to the level of activity thus providing valuable insight into the role of message-sequences in sustaining online support communities for older people. We conclude that the mutual exchange of personal information and receiving support after talking about personal problems are basic components for the sustainability of the online community, whereas conversations that go off the topic of the online community seem to be related to a decrease in the level of activity.
ISSN: 1083-6101
DOI: 10.1111/j.1083-6101.2010.01523.x
Rights: © International Communication Association
Type: Article
Affiliation : Cyprus University of Technology 
Centre for HCI Design, City University London 
Appears in Collections:Άρθρα/Articles

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