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Title: The use of ethnography to explore tourist satisfaction antecedents
Authors: Christou, Prokopis A. 
Saveriades, Alexis 
Major Field of Science: Social Sciences
Field Category: Economics and Business
Keywords: Ethnography;Tourist satisfaction;Antecedents;Needs;Expectations
Issue Date: 2010
Source: Tourismos, 2010, vol. 5, no. 1, pp. 89-100
Volume: 5
Issue: 1
Start page: 89
End page: 100
Journal: Tourismos 
Abstract: The purpose of this paper is to provide insights concerning the use of ethnographic techniques to explore the antecedents of tourist satisfaction, otherwise referred to as the needs and expectations which precede tourist satisfaction. By revealing the relevance of both needs and expectations in the tourist satisfaction process, the authors proceed in justifying the use of this approach for such exploration. This is based on a thorough review of the global literature as well as on a prolonged ethnographic study undertaken in Cyprus which aimed to investigate holistically the rural tourist satisfaction process. Based on the results of the study, the authors encourage future researchers in the respective tourism field to adopt and make use of the aforementioned approach for similar investigations. University of the Aegean. Printed in Greece.
ISSN: 1792-6521
Rights: © University of the Aegean
Type: Article
Affiliation : Cyprus University of Technology 
Nottingham Trent University 
Appears in Collections:Άρθρα/Articles

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