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Title: Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus
Authors: Constanti, Panayiotis 
Theocharous, Antonis L. 
Zopiatis, Anastasios 
Keywords: Cyprus;Turnover intention;Job satisfaction;Job involvement;Organizational commitment;SEM
Category: Economics and Business
Field: Social Sciences
Issue Date: 2014
Publisher: Elsevier
Source: Tourism Management 41 (2014) 129e140
Abstract: The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.
ISSN: 0261-5177
Rights: 2013 Elsevier Ltd. All rights reserved
Type: Article
Appears in Collections:Άρθρα/Articles

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