Please use this identifier to cite or link to this item: https://ktisis.cut.ac.cy/handle/10488/20027
DC FieldValueLanguage
dc.contributor.authorGiousmpasoglou, Charalampos-
dc.contributor.authorMarinakou, Evangelia-
dc.contributor.authorZopiatis, Anastasios-
dc.date.accessioned2021-02-17T10:18:48Z-
dc.date.available2021-02-17T10:18:48Z-
dc.date.issued2021-01-18-
dc.identifier.citationInternational Journal of Contemporary Hospitality Management, 2021, vol. 33, no. 4, pp. 1297-1318en_US
dc.identifier.issn0959-6119-
dc.identifier.urihttps://ktisis.cut.ac.cy/handle/10488/20027-
dc.description.abstractPurpose – This study aims to explore the role General Managers (GMs) play in mitigating the effects of the unprecedented COVID-19 pandemic. Design/methodology/approach – Qualitative structured interviews conducted online with 50 hospitality GMs from 45 countries are used to explore the impact of the pandemic on the industry’s operational norms and the role of managers in both managing the crisis and planning contingencies for recovery. Findings – The findings enhance the conceptual capital in this emerging field and provide insights on how GMs behave during crises. Four related sub-themes emerged from the data analysis, namely, contingency planning and crisis management, resilience and impact on GM roles, the impact on hotels’ key functional areas and some GMs’ suggestions for the future of luxury hospitality. Research limitations/implications – This study generates empirical data that inform contemporary debates about crisis management and resilience in hospitality organizations at a micro-level operational perspective. Practical implications – Findings suggest that, in times of uncertainty and crisis, luxury hotel GMs are vital in coping with changes and leading their organizations to recovery. GMs’ resilience and renewed role and abilities enable themto adapt rapidly to external changes on their business environment. Originality/value – This study is unique in terms of scale and depth, as it provides useful insights regarding theGM’s role during an unprecedented crisis such as COVID-19.en_US
dc.formatpdfen_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Contemporary Hospitality Managementen_US
dc.rights© Emeralden_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectResilienceen_US
dc.subjectGeneral managersen_US
dc.subjectCOVID-19en_US
dc.subjectCrisis managementen_US
dc.subjectLuxury hotelsen_US
dc.titleHospitality managers in turbulent times: the COVID-19 crisisen_US
dc.typeArticleen_US
dc.collaborationBournemouth Universityen_US
dc.collaborationCyprus University of Technologyen_US
dc.subject.categoryEconomics and Businessen_US
dc.journalsSubscriptionen_US
dc.countryUnited Kingdomen_US
dc.countryCyprusen_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.identifier.doi10.1108/IJCHM-07-2020-0741en_US
dc.relation.issue4en_US
dc.relation.volume33en_US
cut.common.academicyear2021-2022en_US
dc.identifier.spage1297en_US
dc.identifier.epage1318en_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.languageiso639-1en-
item.openairetypearticle-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_6501-
crisitem.journal.journalissn0959-6119-
crisitem.journal.publisherEmerald-
crisitem.author.deptDepartment of Hotel and Tourism Management-
crisitem.author.facultyFaculty of Management and Economics-
crisitem.author.orcid0000-0001-9225-3475-
crisitem.author.orcid0000-0003-3040-2695-
crisitem.author.orcid0000-0002-5171-0200-
crisitem.author.parentorgFaculty of Management and Economics-
Appears in Collections:Άρθρα/Articles
CORE Recommender
Show simple item record

SCOPUSTM   
Citations

7
checked on Sep 21, 2021

Page view(s)

81
Last Week
0
Last month
14
checked on Sep 26, 2021

Google ScholarTM

Check

Altmetric


This item is licensed under a Creative Commons License Creative Commons