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Title: Citizen motivation on the go: the role of psychological empowerment
Authors: Gonçalves, Jorge 
Kostakos, Vassilis 
Karapanos, Evangelos 
Barreto, Mary 
Camacho, Tiago 
Tomasic, Anthony 
Zimmerman, John 
Major Field of Science: Natural Sciences
Field Category: Computer and Information Sciences
Keywords: Empirical studies in HCI;Mobile phones;Psychology;Ubiquitous computing
Issue Date: 1-May-2014
Source: Interacting with Computers, 2014, vol. 26, no. 3, pp. 196–207
Volume: 26
Issue: 3
Start page: 196
End page: 207
Journal: Interacting with Computers 
Abstract: Although advances in technology now enable people to communicate 'anytime, anyplace', it is not clear how citizens can be motivated to actually do so. This paper evaluates the impact of three principles of psychological empowerment, namely perceived self-efficacy, sense of community and causal importance, on public transport passengers' motivation to report issues and complaints while on the move. A week-long study with 65 participants revealed that self-efficacy and causal importance increased participation in short bursts and increased perceptions of service quality over longer periods. Finally, we discuss the implications of these findings for citizen participation projects and reflect on design opportunities for mobile technologies that motivate citizen participation. © The Author 2013.
ISSN: 1873-7951
DOI: 10.1093/iwc/iwt035
Rights: © Oxford University Press
Type: Article
Affiliation : University of Oulu 
University of Madeira 
Queensland University of Technology 
Carnegie Mellon University 
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