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Title: Inclusive access to emergency services: an action research project focused on hearing-impaired citizens
Authors: Constantinou, Vaso 
Ioannou, Andri 
Diaz, Paloma 
Keywords: Technology for hearing-impaired people;Inclusive citizen participation;Inclusive design;Action research;Emergency services
Category: Computer and Information Sciences
Field: Natural Sciences
Issue Date: 1-Nov-2017
Source: UNIVERSAL ACCESS IN THE INFORMATION SOCIETY, Volume: 16, Issue: 4, Pages: 929-937,2017
Journal: Universal Access in the Information Society
Abstract: In case of emergency, hearing-impaired people are not always able to access emergency services, and hence, they do not have equal access to social support and infrastructure. In this work, we describe an action research study that undertakes the development and evaluation of a system aiming to meet the communication needs of hearing-impaired citizens in cases of emergency. The system consists of (1) a mobile application that records and sends the details of an emergency event and (2) a central management system that handles these calls from the operation center at the emergency services. The system was completed in four cycles of design, development and evaluation with the involvement of 74 hearing-impaired users and three officers from the Cyprus Police (Emergency Response Unit). Results demonstrated how the system can provide easy and direct access to emergency services, without the need of any intermediate, enabling the inclusion of these citizens in a critical process such as the response to an emergency.
ISSN: 1615-5289
Rights: © 2017 Springer International Publishing AG
Type: Article
Appears in Collections:Άρθρα/Articles

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