Please use this identifier to cite or link to this item: http://ktisis.cut.ac.cy/handle/10488/8526
Title: Developing a Country-wide Tourist Loyalty Scheme: A Barren Landscape
Authors: Zopiatis, Anastasios 
Theocharous, Antonis L. 
Kosmas, Petros C.
Webster, Craig
Melanthiou, Yioula
Keywords: Loyalty Schemes
Tourism
Relationship Marketing
Mixed Methods
Cyprus
Issue Date: 2016
Publisher: Wiley Online Library
Source: International Journal of Tourism Research, Volume 18, Issue 2, 2016
Abstract: Loyalty programs, popular in today's competitive business environment, have been capturing the attention of the tourism industry since the mid 80's. While many segments of the industry have successfully utilized loyalty programs, the development of a country-wide loyalty scheme still poses major challenges. Reflecting the findings of an extensive mixed methods research, the paper set out to empirically investigate tourists' willingness to participate in a country-wide loyalty scheme, define the incentives they expect from such a scheme, and, explore the perceptions of hospitality stakeholders towards this potential development. Findings are of interest to both academic scholars and industry stakeholders. Copyright © 2016 John Wiley & Sons, Ltd.
URI: http://ktisis.cut.ac.cy/jspui/handle/10488/8526
ISSN: 1099-2340
1522-1970 (Online)
DOI: 10.1002/jtr.2075
Rights: © 2016 John Wiley & Sons, Ltd.
Appears in Collections:Άρθρα/Articles

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