Please use this identifier to cite or link to this item:
Title: Assessment of users’ expectations, perceived quality and satisfaction with primary care in Greece
Authors: Raftopoulos, Vasilios 
Keywords: Primary care (Medicine);Patient satisfaction;Reliability;Medical care
Category: Health Sciences
Field: Medical and Health Sciences
Issue Date: 2010
Publisher: International Journal of Caring Sciences
Source: International Journal of Caring Sciences ,2010, Volume 3, Issue 3
Link: http://www.­internationaljou­rnalofcaringscie­nces.­org
Abstract: Aim: To explore users’ expectations, their perceived quality and their satisfaction with primary care services an anonymous questionnaire has been administered to a sample of 212 users. Background: Patient satisfaction with quality of primary care is a dominant concept in quality assurance and quality improvement programs. Methods: It has been used the Expectations-Perceived Quality-Satisfaction with Primary Care Services Scale (E-PQ-SPCSS) that was developed and validated in this study. Data were analysed using SPSS, version 18. Results: The overall satisfaction with the primary care services was 97.2%, with the medical care provided was 95.3% and with nursing care was 92.5%. Nursing care was provided to 126 (59.4%) users. These users were more satisfied (p<0.0001) with global nursing care provided (4.52±0.70) than those who were not provided a nursing care intervention (3.53±1.73). Age correlated with global satisfaction with primary care (r=0.315, p<0.001) with medical (r=0.194, p<0.001) and nursing care (r=0.183, p<0.001) as well as with expectations total score (r=0.295, p<0.001), perceived quality of care total score (r=0.366, p<0.001) and satisfaction with care total score (r=0.207, p=0.002). Based on Cattell’s visual scree plot, four factors accounting for 64.34% of the item covariance were extracted and rotated through factor analysis (nurse’s technical and interpersonal competence, physician’s interpersonal competence, physician’s technical competence and structure characteristics).Conclusions: The psychometric properties of the E-PQ-SPCSS were good enough indicating that the scales are reliable and adequate for group comparisons.
Type: Article
Appears in Collections:Άρθρα/Articles

Files in This Item:
File Description SizeFormat
Raftopoulos.pdf91.39 kBAdobe PDFView/Open
Show full item record

Page view(s) 50

Last Week
Last month
checked on Feb 20, 2019

Download(s) 20

checked on Feb 20, 2019

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.