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Title: An exploratory use of the stakeholder approach to defining and measuring quality: the case of a cypriot higher education institution
Authors: Iacovidou, Melpo 
Gibbs, Paul 
Zopiatis, Anastasios 
Keywords: Education, Higher;Teachers;Students
Category: Educational Sciences
Field: Social Sciences
Issue Date: 2009
Publisher: Taylor & Francis
Source: Quality in higher education, 2009, Volume 15, Issue 2, Pages 147-165
Abstract: Cyprus has recently adopted laws to allow for the provision of private higher education. This case study concerns one such institution that is developing its understanding of quality through the eyes of two of its key stakeholders, staff and students. This empirical study is nested within the literature that advocates community-wide acceptance of quality assessment structures that reflect the views of the stakeholders. The purpose of this empirical study has been to define and assess quality in a Cypriot university using dimensions of quality as identified by two stakeholders (students and teachers) and the perceptions of the stakeholders. Importance-performance analysis was also used as a tool for identifying and prioritising areas for quality improvement purposes. The results identified a stakeholder-defined conceptual framework of quality dimensions. In addition, the results indicated a mismatch in student and teaching staff perceptions regarding the importance of factors in what constitutes quality higher education provision. The key differences are that students consider the programmes and courses of study offered by a higher education institution and the teaching and learning that takes place in the institution as the most important dimensions of quality higher education provision. Teaching staff, though, consider the student support services, the teaching and learning facilities and student examination and assessment as the most important dimensions
ISSN: 1353-8322 (print)
1470-1081 (online)
DOI: 10.1080/13538320902995774
Rights: © 2009 Taylor & Francis
Type: Article
Appears in Collections:Άρθρα/Articles

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