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Title: Social Roles in an Online Support Community for Older People Social Roles in an Online Support Community for Older People
Authors: Pfeil, Ulrike 
Svangstu, Knut
Ang, Chee Siang 
Zaphiris, Panayiotis 
Category: Arts
Field: Humanities
Issue Date: 2011
Publisher: Taylor & Francis Group
Source: International Journal of Human-Computer Interaction, 2011, Volume 27, Issue 4, Pages 323-347
Abstract: In this article, an online support community for older people is studied, with the aim of developing a taxonomy of social roles based on content analysis and social network analysis. Four hundred messages (posted between August 9, 2007, and February 5, 2008) in an online support community for older people ( were investigated. The data were analyzed to identify and shed light on patterns of the online functional behavior as well as the social structure of active members. Drawing on the findings, a set of six social roles were identified, defined, and described in depth. The findings showed that the structural positions of online community members were associated with the kind of content these members tended to post. For example, it was found that central members were very likely to give support, whereas members not very well connected were more inclined to post self-disclosing messages.
ISSN: 10447318
DOI: 10.1080/10447318.2011.540490
Rights: © Taylor & Francis Group, LLC. All rights reserved.
Type: Article
Appears in Collections:Άρθρα/Articles

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