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Title: Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus
Authors: Constanti, Panayiotis 
Theocharous, Antonis L. 
Zopiatis, Anastasios 
Keywords: Cyprus
Turnover intention
Job satisfaction
Job involvement
Organizational commitment
Issue Date: 2013
Publisher: Elsevier
Source: Tourism Management 41 (2014) 129e140
Abstract: The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2013.09.013
Rights: 2013 Elsevier Ltd. All rights reserved
Appears in Collections:Άρθρα/Articles

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