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Title: Y-ers, X-ers and Boomers: Investigating the multigenerational (mis)perceptions in the hospitality workplace
Authors: Varnavas, Andreas 
Zopiatis, Anastasios 
Krambia-Kapardis, Maria 
Keywords: Generation Y;Generation X;Baby Boomers
Category: Economics and Business
Field: Social Sciences
Issue Date: 2012
Publisher: Sage Journals
Source: Tourism and Hospitality Research November 5, p.101-121,2012
Abstract: Today’s hospitality workforce is more diverse than ever with the symbiotic co-existence of three different generations; Generation Y, Generation X and Baby Boomers. This co-existence poses numerous challenges for an industry that strives to achieve inter-generational comfort, thus avoiding conflict, an impediment to the effectiveness of even its most sophisticated organizations. Adopting a quantitative methodology, this article explores the occupational similarities and differences of the three prevailing generations, currently active in the diverse hospitality workplace, as well as investigating how each generation cohort is perceived by its own members in comparison to members of other generations. Findings, which provide invaluable insights of interest to hospitality stakeholders, confirm the vast perceptual inter-generational differences within a plethora of work-related issues.
Rights: Copyright © 2013 by SAGE Publications
Type: Article
Appears in Collections:Άρθρα/Articles

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