Please use this identifier to cite or link to this item: http://ktisis.cut.ac.cy/handle/10488/1247
Title: Mission impossible? Motivating hospitality managers in Cyprus
Authors: Constanti, Panikkos 
Zopiatis, Anastasios 
Keywords: Motivation
Motivational factors
Hospitality managers
Motivational working environment
Open access publishing
Issue Date: 2007
Publisher: University of the Aegean
Source: TOURISMOS: An International Multidisciplinary Journal of Tourism, 2007, Volume 2, Number 1, Pages 31-46
Abstract: The hospitality industry is renowned for its ‘pressure cooker’ environment of long hours and high turnover, particularly among front line staff. However, there have been relatively few investigations into the life of supervisors and managers in the industry. Utilizing surveys, the study set out to identify the motivational factors that directly impact on this category of employees. Factors such as appreciation, interesting job, good working conditions, career opportunities and loyalty by the organization were ranked as the top five motivators. The findings challenge a long-standing perception of Cypriot hospitality stakeholders who suggest that money is the major motivator. It was also found that the motivators are the same irrespective of gender, and age. However, these are likely to change as one moves within the management hierarchy. The findings are primarily intended for companies within a Cyprus framework, and therefore the research is focused on the needs for these organizations. However, there are likely to be parallels for hospitality organizations outside Cyprus.
URI: http://ktisis.cut.ac.cy/handle/10488/1247
ISSN: 1790-8418
Rights: © University of the Aegean
Appears in Collections:Άρθρα/Articles

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